Data Protection at ista

The protection of your personal data is very important to ista.

ista has been a member of the German Society for Data Protection and Data Security (Gesellschaft für Datenschutz und Datensicherung e.V.(GDD)) since February 2002.

ista complies with the legal data protection regulations and does everything to keep your and your customer’s/tenant‘s data confidential. All personal data is collected, processed and used in accordance with the provisions of the General Data Protection Regulation (GDPR) and only for the purposes of contract processing, fulfilment of legal obligations or for safeguarding our own legitimate business interests with regard to the advice and support of the customers as well as the demand-oriented product design.

All service providers of ista dealing with the processing of personal data also comply with the provisions of the GDPR in accordance with Art. 28 GDPR. Compliance is monitored by our data protection officer.

1. Collection and processing of personal data

Each time a user accesses the ista website and each time a file is accessed, data about that activity is stored in a log file. These data are not related to a person; so ista cannot trace back which user has retrieved which data.

In detail, the following data record is saved for each call:

  • Name of the file
  • Date and time of access
  • Amount of data transferred
  • Message whether the call was successful
  • Anonymous IP-Address
  • If necessary, operating system and browser software on your computer
  • As well as the website from which you visited the ista website

Personal user profiles cannot be created.

The above-mentioned data are evaluated for statistical purposes only.

Personal data will only be collected if you give it to ista on your own - for example, when registering for a survey or conducting a contract. A transmission of your data to third parties does not take place, unless ista is legally obliged to do so. Insofar as external service providers come into contact with your personal data, ista has ensured that they comply with the provisions of data protection laws through legal, technical and organizational measures as well as regular checks.

Cookies:

ista uses so-called cookies on the ista website to recognize multiple use of the offer by the same user/internet connection owner. Cookies are small text files that your internet browser stores on your computer. They serve to optimize ista's internet presence and offers. The cookies are usually so-called "session cookies", which are deleted after the end of your visit.

In some cases, however, these cookies provide information in order to automatically recognize you. This recognition is based on the IP address stored in the cookies. The information obtained in this way serves to optimize ista's offers and to make it easier for you to access the ista website.

You may refuse the use of cookies by selecting the appropriate settings in your browser; however, ista points out that in this case you may not be able to use the full functionality of the ista website.


2. Rights of data subjects

In accordance with the GDPR, ista takes appropriate measures to provide the data subject with all information and communications relating to processing in a precise, transparent, comprehensible and easily accessible form in clear and simple language. The information shall be transmitted in writing or in any other form, including, where appropriate, electronically.

Since ista processes personal data automatically, ista informs you of the following information in accordance with Art. 13 GDPR:

Mr. Thomas Zinnöcker, ista Deutschland GmbH, Luxemburger Straße 1, 45131 Essen, is the person responsible for ista.

The contact details of ista's data protection officer are:
ista Deutschland GmbH, data protection officer, Luxemburger Straße 1, 45131 Essen, Germany, e-mail: Datenschutz@ista.de

The purpose for which the personal data are to be processed and the legal basis for the processing are as follows: Optimization of customer satisfaction and the website, Art. 6 paragraph 1 f GDPR.

The legitimate interest in this is to be seen in particular in the pseudonymized processing for the optimization of the website.

Data deletion and duration of storage

The personal data of the data subjects will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for the European or national legislator in EU regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

3. Use and disclosure of personal data and earmarking

Visitors to ista’s website are always informed if their information is transmitted to third parties. So you can decide whether you agree to a transfer of your personal information to third parties or not.

4. Rights of data subjects

In accordance with the GDPR, ista takes appropriate measures to provide the data subject with all information and communications relating to data processing in a precise, transparent, understandable and easily accessible form in clear and simple language. The information shall be transmitted in writing or in any other form, including, where appropriate, electronically.

5. Changes to this data protection information

ista reserves the right to amend this disclosures at any time in compliance with the applicable data protection regulations; current status is May 2018.

If you have any questions regarding the processing or security of your personal data, you can contact ista’s data protection officer/responsible directly:

ista Deutschland GmbH, data protection officer, Luxemburger Straße 1, 45131 Essen, Germany, e-mail: Datenschutz@ista.de

6. Google Maps and Google Address Autocomplete

Several contact and order forms are available for contacting ista. In this context, ista asks for your address for processing the request. To support address entry, ista uses the Google Address Autocomplete function from Google.

This function can be deactivated here.

Activate Google Maps and Google Address Autocomplete on this Website